Terms & Conditions

Product Descriptions

All orders placed by the Buyer for Herb Guru Products are subject to the following Terms and Conditions.

Herb Guru Terms and Conditions exclude any other terms and conditions the Buyer may look to enforce.

No variation of any of Herb Guru Terms and Conditions are permitted unless specifically accepted by the Company by written correspondence.

There is no contract made by any purchaser and Herb Guru until Herb Guru accepts an order by giving written notice to the purchaser or Herb Guru attempts to deliver products to that purchaser.

Privacy Policy  – https://www.iweb.co.uk/2016/09/ecommerce-website-legal-requirements/

Cookies & Privacy Notice – Customers

Herb Guru are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is extremely important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

This page is to help you understand

  • How and why Herb Guru collect information from you;
  • Who, why and on what basis, we share your information
  • What your rights have

We can make changes to this notice but will notify you by updating it on our website. Herb Guru will be what is known as the ‘Data Controller’ of the personal data you provide to us. We will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Herb Guru determines the purposes and way in which any personal data is, or will be, processed.

Should you need to contact us please write to:

Data Protection, Herb Guru, 3 Orchard Way, Lower Kingswood, Surrey, KT20 7AD 
or via info@herbguru.co.uk with the heading Security and Privacy Enquiry.

This privacy notice was last updated in January 2019

What information we collect when you register and why?

When you buy goods from us, you are entering into a contract with us. You will need to set up a Herb Guru Account before ordering from us, so we can set this up we will ask you to provide some personal information such as:

  • Full name
  • Address
  • Date of birth
  • Contact numbers
  • Email address.

As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. New customers and existing customers whose payment cards have expired will be asked if they would like to automatically store these details in order to speed up the payment process. If you set up a direct debit payment, we will also collect bank details from you.

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.

How do we use your information

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you our products
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests – this means the interests of Herb Guru in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information

Set up your Herb Guru Account

  • Storing payment cards
  • Process your orders
  • Notify you of your order status
  • To detect, investigate and report financial crime (e.g. Fraud)
  • Undertake website personalisation and administration.
  • Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.
  • Maintaining network and data security
  • Manage your account/ provide customer services to you.

Who we share your information with and why

Herb Guru work with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, credit reference agencies, fraud prevention agencies and market research companies amongst others. 

Some examples of the categories of third parties with whom we share your data are:

Delivery Partners
In order for you to receive your goods, Herb Guru work with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

IT Companies
Herb Guru work with businesses who support our website and other business systems.

Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.


Payment processing
We work with trusted third party payment processing providers in order to securely take and manage payments.

Fraud prevention services

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.

We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Consequences of Processing 

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you. 

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above. 

Data Transfers

Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing. 

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

Herb Guru will not share your information with companies outside Herb Guru for their marketing purposes.

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Team via post to the address provided above, or email info@herbguru.co.uk – We will endeavour to update your file within 14 working days.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under how we use your information above. The only exceptions to this are where:

  • The law requires us to hold your personal information for a longer period, or delete it sooner;
  • You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights

You are entitled to request the following from Herb Guru, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability – to electronically move, copy or transfer your personal information in a standard form
  • Right to object – to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling


If you have any general questions about your rights or want to exercise your rights please contact us via email.

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.